Refund & Return Policy
Effective Date: May 21, 2026
At NexaMart, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
1. Returns
We accept returns on eligible items within 14 days of receiving your order.
To qualify for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase or order confirmation is required
2. Non-Returnable Items
For hygiene, safety, and health reasons, the following items cannot be returned:
- Opened supplements
- Used personal care products
- Underwear or intimate clothing
- Clearance or sale items
- Gift cards
- Downloadable or digital products
3. Damaged or Incorrect Items
If you receive:
- A damaged product
- A defective item
- The wrong item
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
We will review the issue and provide a replacement or refund if approved.
4. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing times may vary depending on your bank or payment provider
Shipping fees are generally non-refundable unless the error was caused by us.
5. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
6. Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was sent
- The item arrived damaged or defective
We recommend using a tracked shipping service for returns.
7. Order Cancellations
Orders may only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider or bank
- Allow several business days for processing
If you still have not received your refund, please contact us.
9. Contact Us
For return or refund requests, please contact:
NexaMart
Website: nexamart.digitastream.com
Email: nexamartt@hotmail.com
Location: Mauritius
